Privacy Policy
Welcome to Sanad Academy (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sanad.academy and use our online tutoring services.
By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
- Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, book a free trial, express an interest in obtaining information about us, or participate in our online classes.
The personal information we collect may include:
Contact Data: First and last name, email address, phone number, and WhatsApp number.
Account Data: Time zone, language preference, and learning goals.
Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number. Note: All payment data is securely stored and processed by our payment processors (e.g., Stripe, PayPal). We do not store your credit card information on our servers.
Session & Audio/Video Data: Because we provide live 1-on-1 tutoring via Zoom, we may temporarily record sessions strictly for quality assurance, safety, and internal training purposes. You or your child’s image and voice may be captured during these sessions. We will never use any session recordings or screenshots for marketing or public promotional purposes without your explicit written consent.
- How We Use Your Information
We use the personal information collected via our website for a variety of business purposes, including:
To facilitate account creation and the booking process.
To deliver the requested services (1-on-1 live sessions, Zoom links, progress reports).
To send administrative information, such as class reminders, schedule changes, and policy updates.
To request feedback and contact you about your experience with our mentors.
To send marketing and promotional communications (you can opt-out at any time).
To protect our services, enforce our terms, and prevent fraud.
- Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels (such as Meta/Facebook Pixel), and other tracking technologies on the Site to help customize the Site and improve your experience. We also use these technologies to analyze website traffic and deliver targeted advertisements to users who have previously visited our site. You can control the use of cookies at the individual browser level. - Will Your Information Be Shared With Anyone?
We do not sell, rent, or trade your personal information to third parties. We only share information with the following third-party service providers who perform services for us or on our behalf:
Communication & Video Platforms: Zoom (to host live classes).
Payment Processors: Stripe or PayPal (to securely process subscriptions).
Email & Marketing Tools: To send you class reminders, educational materials, and newsletters.
Website Hosting & Management: Our cloud servers and booking software.
- Children’s Privacy (COPPA Compliance)
Protecting the privacy of children is especially important to us. For our “Kids & Youth Academy” programs:
We do not knowingly collect personal information directly from children under the age of 13.
All accounts, bookings, and payments must be created and managed by a parent or legal guardian.
If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as quickly as possible.
- Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. Zoom recordings (if any) are automatically deleted after a short period unless specifically requested by the parent/student or management for review purposes. - Your Privacy Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: You can request a copy of the data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal information.
Right to Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails.
- Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. - Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. - Contact Us
If you have questions or comments about this policy, you may email us at:
Email: support@sanad.academy